Shipping and Returns

domestic shipping.

All domestic shipping rates are charged at a $12 flat rate for shipping within Australia. Shipping is free for orders over $120 within Australia.
As most pieces are fragile ceramics and one-off pieces, I take a lot of care packing your pieces properly. 
Purchases will be posted within 5 business days of your order being received. 


international shipping.

 If you are interesting in  a piece  and want it shipped internationally please  email me so I can get you a quote. 


returns.

Unfortunately all works are one-off pieces so returns or exchanges cannot be offered.


broken goods.

Extra care is taken to wrap all Pipe Dream Studio pieces so that they arrive safely and intact. However if your item arrives to you damaged please contact me within 24 hours with photographs of the damage (needed to claim delivery insurance). If I can replace it with something you are happy with, I will. Otherwise I will refund your purchase in full.